Retaining Key IT Specialists
The Company
A manufacturer and distributor of optical and analytical instruments sold nationally and internationally.
The Problem
The company reorganized part of its business, requiring two IT managers with strengths in different areas to now work together cooperatively. A conflict and poor working relationship between them hindered internal operations and customer service. The company did not want to lose the expertise of either person or incur high replacement costs.
The Solution
The solution had to address both a retention and a conflict resolution issue. In addition, management required that we assess the likelihood of success within a limited amount of time before approving the project.
We:
- Estimated potential turnover costs, the savings to the company of retaining both specialists, and the likelihood of success.
- Met with both individuals separately to defuse the situation and provide individual coaching.
- Facilitated discussions to resolve the situation and draft a working agreement which both signed detailing how they'd work in the future.
- Presented changes which were approved by management.
The Results
Both IT specialists have remained with the company and communicate cooperatively where their joint expertise is needed; internal and external customers receive the services they need.
Compare the Cost of Retention Services vs. Savings for the Company:
Retention Services: less than $8,000.00
Savings to the Company: a minimum of $100,000.00 by not having to replace either IT specialist.
